We meet people often who have plenty of questions about our company, our cabs and how we operate.
We've put together a comprehensive list of frequently asked questions (below). Click on the magnifying glass to search the questions and answers if you're looking for something specific!
Frequently asked questions
What vouchers, cards and dockets do Green Cabs accept?
We accept all major credit cards . If you have another voucher or card and you are unsure if we will accept it, please call us and ask on 027 323 0199.
Why and how are Green Cabs "green"?
It's simple - we put low fares, our customers and the environment first. We launched with hybrid only cars (we were the second taxi company in New Zealand, and first company in one of our major cities to do this) and we actively support & participate in local, national and international tree planting to minimise our carbon footprint.
What qualifications do Green Cabs' drivers have?
All of our drivers have P endorsements, local area knowledge, PSL's and, they go through an intense testing and training structure when they join us, and throughout their driving careers with us, that we deliver using our Green Cabs Manager.
What training do Green Cabs' drivers have?
Before our drivers even reach Green Cabs, they have been security checked via NZTA and MOJ to ensure they are a fit & proper person with no convictions, and that they have passed P endorsements through NZTA. Before they are on the road with customers, the relevant local manager will take them out to literally test drive their driving, customer service skills and give them the training they need to provide you with the best possible taxi experience.
Are Green Cabs a health & safety certified and/or conscious organisation?
Do you offer set fares for regular journeys?
In most cases we do; contact your Account Manager or contact us at email@example.com.
Does Green Cabs have female drivers?
What types of vehicles does Green Cabs have in the fleet?
We use low emission vehicles across the fleet, and in some areas, we have vans. The majority of our fleet is the Toyota Camry Hybrid and the Toyota Prius Hybrid. We have also recently introduced Nissan Leafs to the fleet.
Can my driver pick me up from the gate at the Airport?
Can I prepay for my taxi?
You can, you just need to call us on 027 323 0199 and our team will arrange your booking and prepayment.
Are Green Cabs going to be completely electric in future?
Maybe! We have just started our electric vehicle journey.
Will I be safe travelling with Green Cabs?
Yes. Our drivers are all police checked and have passed a fit & proper test administered by the NZTA. All of our drivers are licensed to carry passengers, are managed and regularly checked by our local managers, and all cars are certified with current commercial standard certificates. Every single car in our fleet has a security camera, GPS, and a panic button fitted for your safety and the drivers. We demand a high standard of safety and security from our drivers and fleet so that we can ensure you the best experience possible.
Are Green Cabs reliable?
Does Green Cabs do tours?
We sure do - just contact us with what you're looking for and we'll gladly help!
I had a great driver - how do I let head office know?
I had a bad experience with Green Cabs - who should I talk to?
Just like compliments, we actively welcome your feedback about bad experiences you had with Green Cabs. All feedback helps us improve, so please contact us and let us know.
I think I was overcharged / I have a query about how I was charged - who should I talk to?
How can Green Cabs claim to be 'green' when you still use petrol-powered vehicles?
How does a Hybrid actually work?
Hybrid engines - like the Prius and Camry types you'll see in our fleet - are charged by the combustion engine and braking. Hybrids run on party battery power and part petrol power. That means you never have to plug them in, unlike our electric vehicles, which are 100% emission free and 100% electric. The electric vehicles usually reach full charge overnight, or can be charged via fast charger in around 30 minutes (depending on the car and charger type).
Taxi company "X" is advertising that they are carbon zero. Why aren't Green Cabs?
Can I choose any taxi off of a rank, or do I have to choose the first car in the line?
You can choose any car from any company that you'd like, you don't have to take the first driver in any rank, even at airports.
I had an amazing driver on my last trip with Green Cabs, can I request that driver again?
Absolutely! Just make sure you have either the driver's car number (GCxxx) or license name, and let our bookings team know when you book via phone or email. They'll arrange for that driver to pick you up (as long as they're available).
I lost something in a Green Cab - how do I get it back?
Drivers, across the country, are instructed to take anything they find in their taxis to the nearest Police station, so we recommend you check there before contacting us (as we never have contact with lost items). If you have checked with your local station and they do not have the item you've lost, contact us, providing as many details about your fare as possible (date, time, where to and from) and we'll do as much as possible to try to locate your lost item.